During
2025, the Department for the protection
of the rights of servicemen and their family members of the Human Rights
Defender's Office handled more than 900 written and oral complaints, including hotline calls, consultations provided to
individuals at the Human Rights Defender’s Office, as well as proceedings
initiated by the Human Rights Defender on the basis of publicly available
information and statements.
In total, 22 monitoring and rapid response
visits were conducted across military units, military commissariats, military
hospitals, and military police divisions.
Of the more than 900 applications and
complaints received, 450 related to hotline calls and consultations, while
approximately 50 concerned review procedures initiated by the Human Rights
Defender’s own initiative.
Approximately
400 complaints were submitted in written form. As a result of their examination
by the Human Rights Defender’s Office, 68% were resolved, while in around 1% of
cases a decision was adopted establishing the existence of a violation of human
rights or fundamental freedoms.
The
applications-complaints concerned issues related to medical examinations and
assessments conducted within the framework of military conscription, the
provision of appropriate medical care during military service in connection
with health-related conditions, disagreements with the conclusions of the
Central Military Medical Examination Center, matters related to inclusion in
training camps, cases of violence and ill-treatment in the armed forces, issues
concerning social rights, and other related matters, etc.
Approximately
25% of the complaints were received during the winter conscription period,
while around 16% were submitted during the summer conscription period.
During
2025, the Human Rights Defender presented positions, including negative
assessments, on a number of draft legal acts within the relevant field and
participated in the processes of their development and adoption.
With
a view to strengthening the protection of human rights in the armed forces,
enhancing institutional mechanisms, and facilitating the exchange of experience
and best practices, the Human Rights Defender’s Office cooperated with both
international and domestic bodies.
On 27
November 2025, a high-level international conference entitled “Effective
Defence and Security: Advancing Women’s Meaningful Participation in Armenia’s
Armed Forces and Beyond” was held in Yerevan, co-organized by the NATO Liaison
Office in Armenia, the Human Rights Defender’s Office of the Republic of
Armenia, and UN Women.