On
May 5, a reception was held at the Human Rights Defender’s Office of the
Republic of Armenia with citizens affected by fraud (phishing) using
information (communication) technologies and the president of the "Public
Control" human rights NGO engaged in the protection of their rights.
During
the meeting, citizens raised a number of issues related to the security of
banking transactions (procedures for transactions carried out by banks via
online banking/electronic applications), including the protection of personal
data, proper control over them, initiated criminal proceedings, etc.
On
May 20, 2025, at the initiative of the Defender, a working discussion was
organized at the Human Rights Refender’s Office, in order to properly address
the issues raised by departments, as well as to outline the directions of
measures to be taken within the jurisdiction of state bodies to resolve
existing systemic problems, in which representatives of the Prosecutor
General's Office, the Investigative Committee, the Central Bank, the Office of
the Financial System Mediator, and the Personal Data Protection Agency
participated. As a result of the meeting, the Defender will address letters to
the competent authorities regarding the issues discussed.
Along
with the above, citizens have expressed their concern that they receive
messages from banks, notifications from banking applications, and messages
accompanying bank transaction confirmation codes in a foreign language. They
also noted that this causes them confusion and they cannot distinguish whether
they were sent by the bank or by fraudsters. Taking into account the above
circumstances, the Defender addressed a letter to the competent authority.
The
issues raised are under the direct attention of the Human Rights Defender, and
the Defender, within the scope of her mandate, will continuously carry out
various activities to protect the rights of citizens affected by fraud
(phishing) committed using information (communication) technologies.
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