In
2020, the Human Rights Defender received 2952 complaints about the new
coronavirus (COVID-19) pandemic. The addressed complaints mostly concern the
following:
Based
on the programs addressing the economic and social impact of COVID-19, issues
related to social assistance (including difficulties in accessing the system,
inability to enter data to access measures, etc.),
Problems
of entering or leaving Armenia,
•Impossibility
to make payments for public services (electricity, water, gas, communication,
telecommunication expenses), and restoration of interrupted supplies,
•
Issues of providing food assistance to socially vulnerable families,
•
Problems of drawing up administrative protocols and apprehension for not
wearing a protective mask,
•
Issues related to the remuneration of employees, and their annual leaves,
•
Issues with the procedure of filling the leaflet required for free movement
defined by the decision of the Commander (of the emergency situation), with the
apprehension at police units, or imposing an administrative penalty for its
absence,
•
Issues related to isolation or self-isolation;
•
Impossibility to fulfill credit obligations in a short period of time by credit
organizations,
•
Complaints by the persons deprived of their liberties in the penitentiary
institutions of the Ministry of Justice and their lawyers related to the
emergency situation and COVID-19,
•
Delays in the payment of pensions due to difference between the registered and
actual residence addresses,
•
Issues related to coronavirus testing,
•
Issues related to the right to education (appropriate technical means, as well
as children not participating in distance education due to the inability to
purchase them),
•
Family reunification, etc.
The
Human Rights Defender worked on a round-the -clock basis during the state of
emergency declared due to the new coronavirus (COVID-19) pandemic.
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